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Privacy Policy and Cookies

Privacy

At Longevity Plus we are committed to ensuring that your privacy is protected. The information we collect about you when you register on our website is used to process your orders and to provide a more personalised experience on our site. Our site uses a 256 bit encrypted SSL to increase the protection of your personal information.

How do we use the information we collect

We will only collect information that is relevant to providing our online services and progressing your order and under no circumstances will we sell or rent customer or web user information to any third party.

Longevity Plus may share your personal information with third parties that perform services for us or on our behalf (for example, shipping companies). Service providers and suppliers are required to keep confidential and secure the personal information received from us and may not use it for any other purpose other than as originally intended.

Our use of log files

When you visit our website we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations and to keep track of click stream data. Log files are not associated to personally identifiable information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies and our use of cookies

A cookie is a small text file that contains data, placed on your computer or device by our website when you visit it. The data contained in these tiny files are read each time your web browser requests a page from our web server to provide a seamless experience on the site. If you would like to know more information about cookies we recommend you visit aboutcookies.org which gives detailed advice on cookies and guidance on how to control or delete them via your browser. (For Google Chrome click on the “spanner icon” and select “settings” then “advanced settings”, under the privacy heading click on the “content settings” button you can then choose your preferred settings under the cookies header).

We use a number of different cookies and in order for you to make full use of the online shopping and personalised content of our website, your computer or device will need to accept cookies. The cookies we use let our website remember your log-in details, your preferences and what you've added into the shopping basket. Our website will NOT store your payment card details.

The section below describes the cookies we use on our site and what we use them for.

'Strictly Necessary' cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for such as shopping baskets cannot be provided. We use these cookies to remember your log-in details, your preferences and what you've added into the shopping basket. If these are disabled then some of the website functionality will be lost.

Accepting these cookies is a condition of using the Longevity Plus website, so if you prevent these cookies we can't guarantee your security or predict how our website will perform during your visit.

Cookies we have defined as “Strictly Necessary” cookies will NOT be used to…

Gather information that could be used to advertise products or services to you

'Performance' Cookies

These cookies collect information about how our visitors use each page, which ones are most commonly viewed, or whether any errors occurred. These cookies don’t collect information that identifies a visitor and are only used to improve how the website works.

By using our website you agree to our use of this type of cookie.

Google Analytics

Our website uses a web traffic analytical tool to understand web traffic. Google analytics cookies collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. These cookies collect information in an anonymous form, including the number of visitors, their geographic region and the pages they visited.

If you wish to opt-out of Google Analytics please click here.

Cookies are used for ads personalisation, check Google's Privacy & Terms site.

GDPR Compliance

Longevity Plus will always store your personal details securely. We'll use your details to provide the service that you have requested, and communicate with you in the way(s) that you have actively agreed to. Your data may also be used for analysis purposes, to help us provide the best service possible and to contact you about an enquiry or order you have made. We will never pass your details on to anyone. You are free to change your mind at any time by emailing sales@longevityplus.com.

What data we collect from you

We collect information you provide, like your name, address, telephone number (landline or mobile) and email address when processing your orders.

How we use your data

We will use your telephone number and/or email address to contact you in the event of any changes to your enquiry or order which we feel is relevant - e.g. a quotation, a delivery update, an invoice.

We will use your email address to send you product updates and news, if you have opted in.

We will use your banking details to process payments you have made to us. We do not store credit/debit card details on our system.

Legal basis under the GDPR by which we process your data

We will process personal data where this is necessary for the fulfilment of an order with you, if you are a supplier, customer or member of staff.

Sometimes it may be necessary to process your data for us to comply with our legal obligations.

Consent:

We will only process your email address to send you direct marketing if we have your consent.

Correcting/Updating your personal information

After registering on the Longevity Plus website you may correct/update your personal information by clicking on the ‘My Account’ link at the top of any page. The changes you make will be reflected in our databases instantly.

Links to other websites

Our website contains links to other websites. Please note that when you click on these links you may be leaving the Longevity Plus website and entering another website. These sites may independently collect or request information about you and are not governed by this privacy policy. We therefore advise that you read the privacy statements applicable to the website in question.

Communication

If you have agreed to be added to our mailing list we may send out email messages regarding available products or for promotional offers. In addition you will receive email communications from us 1) if you contact us for a particular reason, 2) to progress your orders, or 3) if we need to contact you for administration purposes. Administration emails will not contain promotional material. If you choose to subscribe to our Newsletters, they will contain promotional material from Longevity Plus.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law, wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, court order or legal process served on our Website.

Your feedback is always welcome

We welcome your comments and questions about our privacy and cookies policy – or anything else you might want to talk about. To contact us click here.